Info and Frequently Asked Questions
"The only dumb question is the one that remains unasked." - Albert Einstein
Our socks are made from high-quality natural and synthetic fibers, such as cotton, wool, bamboo, nylon, polyester, and spandex. We carefully select the best materials for each type of sock to ensure comfort, durability, and breathability.
Yes, our socks are hypoallergenic and safe for sensitive skin. We use natural and organic fibers that are gentle and soft on the skin. We also avoid using harsh chemicals, such as antimicrobials, that may cause irritation or allergic reactions. Please reach out to us via email if you have questions about a particular content that may be an irritant or allergen that could affect you.
Yes, our socks come in different sizes to fit different feet. We offer socks in four standard adult sizes: small (S) 6-8, medium (M) 9-11, large (L) 10-13, and extra-large (XL) 13-15. We also offer childrens or youth sizes small (YS) 2-3, Medium (YM) 4-6 and Large (YL) 6-8. Adult small and youth large are the same size. Our socks are unisex also and sized by sock size,not shoe size. You can find link to the size chart on each product page at the bottom to see the corresponding shoe sizes for each sock size.
You can use our size chart to find the best fit for your feet. Simply measure your foot length from heel to toe and compare it with the chart. If you are between sizes or wear extra wide, we recommend choosing the larger size for a more comfortable fit.
Yes, you can mix and match packs of different types of socks in one order( sorry, no partial packs). You can choose from a variety of styles, colors, patterns, and designs to suit your preferences and needs. You can also create your own custom bundles by selecting the number and type of socks you want. However, choose case quantities or more for the best price.
We offer a wide range of socks for different occasions and purposes. Whether you need athletic socks for sports and fitness, casual socks for everyday wear, formal socks for business and events, or novelty socks for fun and gifts, we have something for everyone. You can browse our catalog by category or use the filters to narrow down your search.
Yes, we have socks for special conditions that require extra care and support. We have diabetic socks that are designed to prevent foot ulcers and infections by reducing pressure and friction on the feet. Check out our diabetic socks category.
No, our socks do not usually shrink after washing if you follow the care instructions on the label. We use pre-shrunk materials that retain their shape and size after washing. However, we recommend washing your socks in cold water and tumble drying them on low heat to prevent any damage or fading.
Yes, our socks are suitable for both men and women. We have unisex styles that can be worn by anyone regardless of gender. We also have some styles that are more tailored to men's or women's preferences and needs. You can filter by gender on our website to find the best options for you.
Our socks are different/better from others in the market because we offer high-quality products at affordable prices. We use premium materials that are soft, durable, and breathable. We also have a variety of styles that are fashionable, functional, and fun. We are committed to providing excellent customer service and satisfaction. We also make the majority of our socks here in the USA and support American workers to every extent possible.
Ordering and Shipping Questions
You can place an order on our website by following these steps:
- - Browse our catalog and add the items you want to your cart.
- - Click on the cart icon at the top right corner of the page and review your order details.
- - Click on the checkout button and enter your shipping and billing information
- - Choose your preferred payment method and complete your payment.
- - You will receive an order confirmation email with your order number and tracking information.
We accept various payment methods for your convenience, such as:
- - Credit cards (Visa, Mastercard, American Express, Discover)
- - Debit cards
- - PayPal
- For questions about payments methods that we accept, email us at firstname.lastname@example.org
We process orders for in stock items within 1-2 business days after receiving your payment confirmation. You will receive an email notification when your order is shipped with a tracking number and estimated delivery date.
Yes, we ship internationally to many countries around the world. Shipping costs vary depending on the destination, weight, and size of your order. You can see the shipping rates and options at checkout before placing your order. Please note that you may be responsible for any customs fees, taxes, or duties that may apply to your order.
Yes, you can track your order by using the tracking number and link provided in your shipping confirmation email. You can also track your order on our website by entering your order number and email address on the order tracking page.
If you need to change or cancel your order, please contact us as soon as possible by email at email@example.com or by phone at +1 256-845-4411. We will try our best to accommodate your request, but we cannot guarantee that we can make any changes or cancellations once your order is processed or shipped.
We want you to be happy with your purchase, but if for any reason you are not satisfied, you can return or exchange your items within 30 days of delivery. To be eligible for a return or exchange, your items must be unused, unworn, unwashed, and in their original packaging with tags attached. You are responsible for the return shipping costs unless the items are defective or damaged. To initiate a return or exchange, please contact us by email at firstname.lastname@example.org or by phone at +1 256-845-4411. with your order number and reason for return or exchange. We will provide you with a return authorization number and instructions on how to send back your items. Once we receive and inspect your items, we will process your refund or exchange within 5 business days.
The minimum quantity for a wholesale order is 1 unit of socks per style and color unless otherwise stated in the product description. You can mix and match different styles and colors as long as you meet the minimum quantity requirement.
Yes, we offer volume discounts for larger orders based on the quantity of a sku. Ordering case quantities qualifys for a discount and you will also save on shipping when ordering multiple cases (Usually 10 cases or more) or pallets.
The volume discounts will be automatically applied when the qualifying quantity is added to the cart.
Yes, you can request samples before placing a wholesale order to see the quality and fit of our socks. You can choose up to 5 pairs of socks as samples for a flat fee of $20, which includes shipping and handling. To request samples, please fill out the sample request form on our website and we will send you an invoice for payment. Once we receive your payment, we will ship your samples within 1-2 business days.
The lead time for a wholesale order depends on the availability of stock and the size of your order. Generally, it takes about 2-4 days for us to process and ship your wholesale order for items that are in stock. However, this may vary depending on the season and demand. We will inform you of the estimated delivery date when you place your wholesale order.
Yes, we offer private label and custom designs for wholesale orders. We also can custom print socks with your designs. To inquire about private label or custom designs, please contact us by email at email@example.com or by phone at +1 256-845-4411 with your requirements and specifications.
We have a warehouse facility but do not accept walk in shoppers. However, your order can be placed online and picked up at the warehouse by appointment.
To care for and maintain the socks, please follow these tips:
- - Wash your socks in cold water with mild detergent and similar colors.
- - Turn your socks inside out before washing to prevent pilling and fading.
- - Do not bleach, iron, or dry clean your socks.
- - Tumble dry your socks on low heat or air dry them flat.
- - Store your socks in a cool and dry place away from direct sunlight.
Yes, we offer gift cards and discount codes that you can use to purchase at various times via our mailing list. Be sure and subscribe so you don’t miss any specials or news about us or our products!